Comments on: Topaz ReMask: Frequently Asked Questions http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/ with Ashley Robinson Sat, 11 Feb 2012 00:09:12 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Eric http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-1754 Eric Wed, 04 Nov 2009 23:29:19 +0000 http://www.topazlabs.com/blog/?p=234#comment-1754 Hi Dee: 1) Just wait till it asks you for your license key. 2) Make sure that the trimap exists on the layer mask for the image, and that you have that layer selected. If not, it will commonly return that error. Hope that helps! Hi Dee:

1) Just wait till it asks you for your license key.
2) Make sure that the trimap exists on the layer mask for the image, and that you have that layer selected. If not, it will commonly return that error.

Hope that helps!

]]> By: Diane M. Schuster http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-1753 Diane M. Schuster Wed, 04 Nov 2009 23:06:35 +0000 http://www.topazlabs.com/blog/?p=234#comment-1753 1-I downloaded a 30 trial and license for Remask then decided to purchase it a few days later. How do I put in my new license number. 2- I'm trying to learn Remask but I can't seem to get past a certain area. When I do the trimask then click on process then play, I get a message that it is not available at this time. Please help, I would really like to use this software. I have viewed your videos, it all looks so easy and I have read the users manual and followed step by step. Thanks in advance for any help that you can give me. Dee 1-I downloaded a 30 trial and license for Remask then decided to purchase it a few days later. How do I put in my new license number.

2- I’m trying to learn Remask but I can’t seem to get past a certain area. When I do the trimask then click on process then play, I get a message that it is not available at this time. Please help, I would really like to use this software. I have viewed your videos, it all looks so easy and I have read the users manual and followed step by step. Thanks in advance for any help that you can give me. Dee

]]> By: Eric http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-1031 Eric Tue, 13 Oct 2009 15:15:00 +0000 http://www.topazlabs.com/blog/?p=234#comment-1031 Jim, sorry to hear about the problems. The new user interface should solve most of the errors when it does come out (as it is *technically* a completely separate application). For the can't load dll error, try removing everything that has to do with ReMask from your Photoshop plug-ins folder and then just re-install ReMask. Should work then. Gayne, the ReMask that you have and the ones in the tutorial are the same. I don't remember when I addressed "ReMask 2" but if I did it was a mistake =) ReMask 2 isn't going to be here for a while... Rich - glad to hear it and thanks for the nice comments. Michael, ReMask can do that very well. Before you try it on your picture, I'd definitely see the last video listed here, though: <a href="http://www.topazlabs.com/blog/compilation-of-topaz-remask-resources/" rel="nofollow">Compilation of Topaz ReMask Resources</a>. It should help quite a bit with creating the more complex masks. Jim, sorry to hear about the problems. The new user interface should solve most of the errors when it does come out (as it is *technically* a completely separate application). For the can’t load dll error, try removing everything that has to do with ReMask from your Photoshop plug-ins folder and then just re-install ReMask. Should work then.

Gayne, the ReMask that you have and the ones in the tutorial are the same. I don’t remember when I addressed “ReMask 2″ but if I did it was a mistake =) ReMask 2 isn’t going to be here for a while…

Rich – glad to hear it and thanks for the nice comments.

Michael, ReMask can do that very well. Before you try it on your picture, I’d definitely see the last video listed here, though: Compilation of Topaz ReMask Resources. It should help quite a bit with creating the more complex masks.

]]> By: Michael Rodela http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-1019 Michael Rodela Mon, 12 Oct 2009 17:03:07 +0000 http://www.topazlabs.com/blog/?p=234#comment-1019 I would be interested in Re-Mask if it can catch details such as separating trees from its background. I find one of the most difficult tasks is selecting out trees and the many segments created by trees in order to enhance the background areas. Will your program be able to select out difficult or rough edged objects? I would be interested in Re-Mask if it can catch details such as separating trees from its background. I find one of the most difficult tasks is selecting out trees and the many segments created by trees in order to enhance the background areas. Will your program be able to select out difficult or rough edged objects?

]]> By: Rich Gibson http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-1001 Rich Gibson Sat, 10 Oct 2009 00:48:07 +0000 http://www.topazlabs.com/blog/?p=234#comment-1001 Eric, I'm reporting back (I commented that it was doing nothing more than selecting the inside edge of the gray line as the mask - in effect doing nothing, or at least nothing of significance). I figured out that I need to make my gray lines narrower. When I did so, I started to get much, much better results (the plugin ran longer, in the neighborhood of 60-90 seconds instead of 10-20 when I was getting rather poor masks). So, moral of the story is that I (and I guess others) do need to take a bit more care in the transition area... All that said, I am suitably impressed at the quality of the masks that result. Suspect I will be purchasing soon. Keep up the amazing work (Topaz Labs has rocketed up to a top three status in the Plugins World along side OnOne & Nik and ahead of Alien Skin given the value, as well as the constancy of new & interesting plugins)... --Rich Eric,
I’m reporting back (I commented that it was doing nothing more than selecting the inside edge of the gray line as the mask – in effect doing nothing, or at least nothing of significance).

I figured out that I need to make my gray lines narrower. When I did so, I started to get much, much better results (the plugin ran longer, in the neighborhood of 60-90 seconds instead of 10-20 when I was getting rather poor masks).

So, moral of the story is that I (and I guess others) do need to take a bit more care in the transition area…

All that said, I am suitably impressed at the quality of the masks that result. Suspect I will be purchasing soon.

Keep up the amazing work (Topaz Labs has rocketed up to a top three status in the Plugins World along side OnOne & Nik and ahead of Alien Skin given the value, as well as the constancy of new & interesting plugins)…

–Rich

]]> By: Gayne Petranek http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-999 Gayne Petranek Fri, 09 Oct 2009 16:11:57 +0000 http://www.topazlabs.com/blog/?p=234#comment-999 My recent purchase was for ReMask and in your tutorial you address ReMask 2. Is that an upgrade that will be made available? My recent purchase was for ReMask and in your tutorial you address ReMask 2. Is that an upgrade that will be made available?

]]> By: Jim Lowell http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-997 Jim Lowell Fri, 09 Oct 2009 14:53:20 +0000 http://www.topazlabs.com/blog/?p=234#comment-997 I use many of the Topaz CS4 plug-ins (on a Vista-SP3 system with 4gb memory) and love them; so, it is very frustrating that I cannot get Re-Mask to work. I've had every problem mentioned in the FAQs and this forum--including the listed memory problems-- fixed each one and had a new one pop up. The latest simply says Re-Mask "can't load the tilermask01.dll" I know you're planning a RE-Mask revison to include a user interface, but will this solve the errors that keep popping up. Help, please. Jim I use many of the Topaz CS4 plug-ins (on a Vista-SP3 system with 4gb memory) and love them; so, it is very frustrating that I cannot get Re-Mask to work. I’ve had every problem mentioned in the FAQs and this forum–including the listed memory problems– fixed each one and had a new one pop up. The latest simply says Re-Mask “can’t load the tilermask01.dll” I know you’re planning a RE-Mask revison to include a user interface, but will this solve the errors that keep popping up.

Help, please.
Jim

]]> By: Eric http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-995 Eric Fri, 09 Oct 2009 14:02:51 +0000 http://www.topazlabs.com/blog/?p=234#comment-995 Darryl and Adama: There will be a masking software available with a user interface that can be accessed from Photoshop Elements. We'll send out another mailing when it is available. Chris: All of our Photoshop <a href="http://www.topazlabs.com/products" rel="nofollow">products</a> work for Elements except ReMask. Rich: I've never heard of this problem before. Can you make sure that you have the correct layer selected instead of possibly another one before you run the process action? Also, maybe try one without the actions set first to see if you get the same results. Steve: We're coming out with a memory management upgrade soon, which will almost certainly help with that. Also, try minimizing the gray areas in the tri-map; ReMask's memory usage is directly proportional to the amount of gray area. Darryl and Adama:
There will be a masking software available with a user interface that can be accessed from Photoshop Elements. We’ll send out another mailing when it is available.

Chris:
All of our Photoshop products work for Elements except ReMask.

Rich:
I’ve never heard of this problem before. Can you make sure that you have the correct layer selected instead of possibly another one before you run the process action? Also, maybe try one without the actions set first to see if you get the same results.

Steve:
We’re coming out with a memory management upgrade soon, which will almost certainly help with that. Also, try minimizing the gray areas in the tri-map; ReMask’s memory usage is directly proportional to the amount of gray area.

]]> By: steve seligman http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-992 steve seligman Fri, 09 Oct 2009 11:51:22 +0000 http://www.topazlabs.com/blog/?p=234#comment-992 I am running xp with 4 GB ram. I have adjusted the memory, but no matter WHAT I DO I GET THE PROCENG -1000 STATEMENT. suggestions???? I am running xp with 4 GB ram. I have adjusted the memory, but no matter WHAT I DO I GET THE PROCENG -1000 STATEMENT. suggestions????

]]> By: Rich Gibson http://www.topazlabs.com/blog/topaz-remask-frequently-asked-questions/comment-page-1/#comment-986 Rich Gibson Fri, 09 Oct 2009 04:20:49 +0000 http://www.topazlabs.com/blog/?p=234#comment-986 ReMask isn't doing anything... I'm using the Action Set, building my Tri-Map without issue (I'm testing on simple shots), running the PROCESS action, hourglass appears for several seconds, and then... well, nothing. I check the Alpha Channel and the mask that is 'created' is nothing more than the one resulting from my crude masking done during the tri-map... no gradations at all, simply jagged transitions from black to white, so again, it seems as if all the processing was for naught. Any ideas about what to change (I moved RAM to 40% and restarted and got same behavior). Using Windows XP 4GB RAM, Photoshop CS4 (v11.0). Any assistance would be sincerely appreciated. ReMask isn’t doing anything… I’m using the Action Set, building my Tri-Map without issue (I’m testing on simple shots), running the PROCESS action, hourglass appears for several seconds, and then… well, nothing. I check the Alpha Channel and the mask that is ‘created’ is nothing more than the one resulting from my crude masking done during the tri-map… no gradations at all, simply jagged transitions from black to white, so again, it seems as if all the processing was for naught. Any ideas about what to change (I moved RAM to 40% and restarted and got same behavior). Using Windows XP 4GB RAM, Photoshop CS4 (v11.0).
Any assistance would be sincerely appreciated.

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