Please do not post technical-support related question in the Main forums. Try this specialized support forum, accessible here:

Product Technical Support

Our representatives regularly check the support section and in most cases answer very promptly. However, we don't regularly check the other sections, so your reply might be a bit delayed if you post a support question out of the correct section. It also creates some additional burden on us, because then we have to move the topic when we do find it

So posting the technical support questions in the support forum will both help you get your question answered quicker and help us out. We appreciate it!