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Forum: Product Technical Support

Resolve error messages, strange behaviors, and other technical gremlins in Topaz products.

  1. Red face Sticky Thread Sticky: Wacom Tablet Compatibility Problem Fix - Download Links

    Hi Everybody, The following links are provided for those individuals who are having compatibility issues between their Wacom tablet and Topaz...

    Started by Albert Yang, 11-23-2010 02:01 PM
    6 Pages •
    1 2 3 ... 6
    1 Attachment(s)
    • Replies: 55
    • Views: 4,562
    Nichole Paschal
    01-30-2012 09:39 AM Go to last post

  2. Sticky Thread Sticky: Are you a Mac 10.6.3 (Snow Leopard) user experiencing crashes in CS5 ?

    If you are a Mac 10.6.3 user and are experiencing crashes with Topaz, your other plug-ins then please download and install the new 10.6.4 update from...

    Started by Ashley Robinson, 06-22-2010 08:00 AM
    • Replies: 0
    • Views: 999
    Ashley Robinson
    06-22-2010 08:00 AM Go to last post

  3. Exclamation Sticky Thread Sticky: Submitting Technical Support Requests (Guide)

    We are always happy to assist you with any technical support questions or concerns that you have. In order to help us help you as soon as possible,...

    Started by Ashley Robinson, 03-30-2010 10:00 AM
    • Replies: 0
    • Views: 1,455
    Ashley Robinson
    03-30-2010 10:00 AM Go to last post

  1. Remask 3 Update

    I recently watched a quick tip webinar video called Merging & Blending and mentioned in the video was an update regarding the Recovery Slider for...

    Started by patsymur, Yesterday 10:32 AM
    • Replies: 5
    • Views: 66
    patsymur
    Yesterday 02:33 PM Go to last post

  2. (SOLVED) Remask 3 not creating a mask

    I'm importing raw NEF files from my Nikon D5100 into Lightroom 3.6 and from there right-clicking a thumbnail and selecting Edit in Adobe Photoshop...

    Started by garryknight, 02-01-2012 05:41 PM
    • Replies: 8
    • Views: 140
    Nichole Paschal
    Yesterday 10:10 AM Go to last post

  3. (IP)Topaz Adjust 5 preview color shift

    First let me say how much I like the added features to Adjust 5 - superb. My problem is that there is a big color shift in the preview window. ...

    Started by bobo22006, 12-02-2011 12:11 AM
    4 Pages •
    1 2 3 ... 4
    8 Attachment(s)
    • Replies: 30
    • Views: 1,106
    mdlatendresse
    02-03-2012 06:49 PM Go to last post

  4. BW Problems (crashes)

    I have been trying out BW today, but am having problems. If I make a few adjustments, I can get it to work. But if I make a lot (I know, I can't tell...

    Started by M_crab, 08-31-2011 02:26 PM
    • Replies: 5
    • Views: 391
    M_crab
    02-03-2012 06:17 PM Go to last post

  5. (SOLVED) Install into second ver of PS

    I have Topaz bundle plus installed in PS4. I downloaded PS 6 beta and I am trying to install Topaz in PS6. But when I run the setup it says that it...

    Started by pflana, 02-01-2012 07:46 PM
    • Replies: 7
    • Views: 96
    pflana
    02-03-2012 01:25 PM Go to last post

  6. StarEffects preview not accurate

    I have been trying out StarEffects, and one problem I find is that the preview is very far off the actual processed image. It is much stronger. When...

    Started by M_crab, 01-27-2012 12:45 PM
    2 Pages •
    1 2
    • Replies: 14
    • Views: 266
    codered
    02-02-2012 04:25 PM Go to last post

  7. Question Video freeze in Photoshop CS3 Extended on Mac Pro

    I am having an error pop up when I am trying to use Topaz Clean 3 to convert a video clip in Photoshop CS3 Extended I am currently running a Mac...

    Started by Mark Bergsma, 10-29-2011 08:53 AM
    • Replies: 9
    • Views: 301
    Nichole Paschal
    01-31-2012 01:07 PM Go to last post

  8. Adjust 5 crashes Corel Paintshop Pro X4 when running script

    Hi Nichole, I can not use Adjust 5 in a script in PSP X4. It works fine when manually using it but when recorded into a script and doing a playback...

    Started by Babble, 01-31-2012 11:57 AM
    • Replies: 0
    • Views: 32
    Babble
    01-31-2012 11:57 AM Go to last post

  9. Exclamation StarEffects doesn't work with Smart Objects

    I just installed Star Effects 1.0 and tried to use it as a Smart Filter with Smart Objects but it doesn't work. You can apply an effect but if you...

    Started by MustangJoe, 01-26-2012 04:38 PM
    • Replies: 5
    • Views: 160
    Nichole Paschal
    01-30-2012 12:32 PM Go to last post

  10. Preset information

    When you create a new preset you fill in some info, author, what it is good for etc. How do I view it on ones previously created? thanks Emma

    Started by Emmarose, 01-30-2012 07:35 AM
    • Replies: 0
    • Views: 58
    Emmarose
    01-30-2012 07:35 AM Go to last post

  11. fotoenvy beta test - unable to save image

    It took me awhile to find the save icon (one above the strength slider with the downward pointing arrow?). I click the icon and am prompted to save...

    Started by Doyt, 01-23-2012 06:37 PM
    • Replies: 0
    • Views: 76
    Doyt
    01-23-2012 06:37 PM Go to last post

  12. Adjust 5 changes when zooming in.

    I have a couple of issues with A5 (which I love, BTW). Here's what's going on: I open an image and choose a starting point from one of the...

    Started by faczen, 01-23-2012 04:46 PM
    • Replies: 0
    • Views: 66
    faczen
    01-23-2012 04:46 PM Go to last post

  13. (SOLVED) Topaz Lens Effects not working on iMac & Elements 10

    Hi. I have recently purchased an iMac running os x Lion. It is an i7 with 4 gig of ram (am going to upgrade) I have purchased elements 10 and...

    Started by ramblinr, 01-20-2012 11:37 PM
    • Replies: 3
    • Views: 124
    Nichole Paschal
    01-23-2012 04:27 PM Go to last post

  14. BW plugin not installing correctly in PSPx4

    I am trialling the BW plugin for Corel Paint Shop X4 in Windows 7 64 bit. I believe I have installed the plugin correctly, and have directed 'file...

    Started by seebee, 01-23-2012 05:12 AM
    • Replies: 0
    • Views: 77
    seebee
    01-23-2012 05:12 AM Go to last post

  15. (SOLVED) Len Effect 1.2 issue

    I just upgraded/bought LE v1.2. The first thing I've noticed is on a lot of the presets or trying to adjust my own I am unable to make the image...

    Started by Dave Toussaint, 12-16-2011 07:07 PM
    • Replies: 3
    • Views: 176
    Dave Toussaint
    01-16-2012 07:19 PM Go to last post

  16. (SOLVED) Vivacity asks for key after uninstalling trial version of Len Effects

    In this case I'm running Windows 7 - PS CS4 (32 bit) extended I have several purchased Topaz filter installed. One of them is Vivacity 1.3.1 I...

    Started by DonTaylor, 01-07-2012 07:05 PM
    • Replies: 6
    • Views: 238
    Nichole Paschal
    01-16-2012 05:25 PM Go to last post

  17. Thumbs up (SOLVED) Could not find tlpsplib10.dll

    I have now have a problem with Photoshop when I start the program. It says. Could not find tlpsplib10.dll I think it has something to do when I...

    Started by hollywoodninja, 05-07-2010 05:33 PM
    2 Pages •
    1 2
    • Replies: 12
    • Views: 1,435
    DonTaylor
    01-07-2012 07:02 PM Go to last post

  18. (SOLVED) Adjust 5 presets disappeared

    I am using Adjust 5 (with the Wacom fix) and now the presets no longer appear. I uninstalled it and reinstalled it but still have the same problem. ...

    Started by Paul Bruce, 12-12-2011 02:42 PM
    • Replies: 3
    • Views: 260
    Ashley Robinson
    01-06-2012 01:02 PM Go to last post

  19. (SOLVED) Cannot Load Image - Error Code: 2004

    Hi, since today i can`t open my Topaz PlugIns with Aperture 3 anymore. I have searched the database and the Preferences in Aperture are set to...

    Started by Coil, 01-06-2012 03:57 AM
    • Replies: 2
    • Views: 134
    Ashley Robinson
    01-06-2012 01:01 PM Go to last post

  20. (SOLVED) Lens effect 1.2 crahing PS CS5

    I am having a problem with LensEffect - I believe it has only occurred since the upgrade or since I upgraded to Adjust 5 I can use Lens Effect Ok...

    Started by puffin31939, 12-25-2011 02:11 PM
    • Replies: 6
    • Views: 272
    Ashley Robinson
    01-05-2012 03:12 PM Go to last post

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