(IP) "Unknown error from GUI" and "Error: C++ exception"

[yorkiemom]

I guess I spoke too soon (said I never had a a problem with the bundle). All of a sudden my DeNoise 4 crashes and comes up with a "runtime error - Prog: C:.." Not sure what that means but it won't work now. And I did run the new fix I had gotten. Now what?

[Ashley Robinson]

Hi Yorkiemom,

Sorry about that. Please follow Albert's steps for resolving this issue here: http://www.topazlabs.com/forum/produ...oise4-exe.html

Please let me know if you have any other questions.

[wink57]

doesnt work, been trying it a couple times a day for a week now

[yorkiemom]

Ashley, I can't find my zipped file now...can you send me another link to download?

[Ashley Robinson]

Hi yorkiemom,

You can download it online at: Topaz Labs - Downloads

Please let me know if you need anything else.

[yorkiemom]

Thanks Ashley! I'll let you know if anything happens.

[yorkiemom]

It fixed the DeNoise. Thanks so much for your help!

[Ashley Robinson]

Thanks for the update Yorkiemom. I am happy to hear that it fixed the issue for you. Please let me know if you need anything else.

[AFBlue]

Getting these two "cannot proceed" messages (not on the same image, but often) when the plug-in is processing an image after adjustment with Denoise 4.01 under CS5. The GUI message says it should be reported to Topaz. I don't see discussion/help/solutions for these two messages in the forums.

System info:
Operating System: Windows Vista 32-bit
Version: 6.0
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2666 MHz
Built-in memory: 3322 MB
Free memory: 1499 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce 8600 GT/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
Video Card Number: 1
Video Card: NVIDIA GeForce 8600 GT
Driver Version: 8.17.11.9745
Driver Date: 20100403225531.000000-000
Video Card Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 8600 GT
Video Card Memory: 512 MB

Only problems noted so far with my very recent purchase/installation of Denoise 4.01.

[Ashley Robinson]

Hi AFBlue,

Sorry about the problem. Please uninstall Denoise 4 via control panel and install it again will fix it.

Please let me know if you have any other questions.