(SOLVED) Mac: Cannot load processing engine

[Tom Nelson]

"Cannot Load Processing Engine, Plug-in Will Terminate." I get this message with all Topaz plug-ins (including Adjust 4, Clean 3, DeNoise 5 and Simplify 3) after doing an archive & install of OS 10.5 Leopard.
Mac Pro (Intel) 2.6 GHz Quad-Core, OS 10.5.8, 8 GB of RAM
Photoshop CS5; Photoshop uses 70% of memory
Image I'm editing is a 2832x4356 JPG
Plug-ins are purchased

[Ashley Robinson]

Hi Tom,

Thanks for your message. I am happy to assist you. Please go to your Macintosh HD -> Library -> Application Support -> Topaz Labs and remove the Topaz files. You will need to enter your system password to OK this change.

After that, please go online and download the programs again. You can get them here: Topaz Labs - Downloads

Close Photoshop and then reinstall the software. This should resolve the issue.

Please let me know if you have any other questions or if you need additional assistance.

[Tom Nelson]

That worked! Thanks, Ashley.
Tom

[Ashley Robinson]

You're welcome Tom. Thanks for updating me. Let me know if you need anything else.