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Forum: Product Technical Support

Resolve error messages, strange behaviors, and other technical gremlins in Topaz products.

  1. Red face Sticky Thread Sticky: Wacom Tablet Compatibility Problem Fix - Download Links

    Hi Everybody, The following links are provided for those individuals who are having compatibility issues between their Wacom tablet and Topaz...

    Started by Albert Yang, 11-23-2010 02:01 PM
    6 Pages •
    1 2 3 ... 6
    1 Attachment(s)
    • Replies: 55
    • Views: 4,576
    Nichole Paschal
    01-30-2012 09:39 AM Go to last post

  2. Sticky Thread Sticky: Are you a Mac 10.6.3 (Snow Leopard) user experiencing crashes in CS5 ?

    If you are a Mac 10.6.3 user and are experiencing crashes with Topaz, your other plug-ins then please download and install the new 10.6.4 update from...

    Started by Ashley Robinson, 06-22-2010 08:00 AM
    • Replies: 0
    • Views: 1,000
    Ashley Robinson
    06-22-2010 08:00 AM Go to last post

  3. Exclamation Sticky Thread Sticky: Submitting Technical Support Requests (Guide)

    We are always happy to assist you with any technical support questions or concerns that you have. In order to help us help you as soon as possible,...

    Started by Ashley Robinson, 03-30-2010 10:00 AM
    • Replies: 0
    • Views: 1,455
    Ashley Robinson
    03-30-2010 10:00 AM Go to last post

  1. (SOLVED) Error: cannot read common runtime path registry

    I currently have Topaz Remask, Adjust, Lens Effect and In Focus all displaying the same error message (Error: cannot read common runtime path...

    Started by CB357, 12-20-2011 03:20 PM
    2 Pages •
    1 2
    • Replies: 10
    • Views: 590
    davis
    01-04-2012 03:24 PM Go to last post

  2. (SOLVED) ReMask 3 won't auto duplicate layer

    Why won't ReMask 3.2.1 automatically duplicate the layer? The option is enabled in my preferences. I'm using PSE10 on Win7 Pro 64-bit. My other...

    Started by kbexten, 12-15-2011 10:26 PM
    • Replies: 8
    • Views: 302
    kbexten
    01-03-2012 08:21 PM Go to last post

  3. (IP) Topaz Adjust 5 error

    I encountered an error when running Topaz Adjust 5 in a batch file on about 150 images yesterday. The process stopped with an error message that a...

    Started by OldRadioGuy, 12-20-2011 09:54 AM
    • Replies: 3
    • Views: 262
    Nichole Paschal
    12-29-2011 10:17 AM Go to last post

  4. B&W crashing with Image Proc error code 1

    I've just started getting this popping up with the B&W plugin, although it's been working fine for weeks. It might have happened immediately after...

    Started by Wildrover, 12-27-2011 05:33 PM
    • Replies: 2
    • Views: 164
    Nichole Paschal
    12-28-2011 09:27 AM Go to last post

  5. (IP) Bundle Problems

    Installed 2011 Bundle. Using VISTA and Photo Impact. (1)Fusion essentially has no code. (2)LensEffect and B/W produce Filter Engine message... No...

    Started by stan1012, 12-20-2011 06:03 PM
    • Replies: 1
    • Views: 200
    Nichole Paschal
    12-27-2011 12:06 PM Go to last post

  6. Unhappy (SOLVED) Cannot download Lens Effects, help plz

    I've already contacted tech support for this problem but I realize it is the holiday weekend and I might be waiting several days for response. I have...

    Started by lucinda, 12-23-2011 05:56 AM
    • Replies: 1
    • Views: 137
    Nichole Paschal
    12-27-2011 11:58 AM Go to last post

  7. missing tlpsplib10.dll

    I to am getting the tlpsplib10.dll msg. Using PSE9 on Win.

    Started by dsmith1944, 12-21-2011 04:58 PM
    • Replies: 1
    • Views: 124
    Nichole Paschal
    12-22-2011 09:28 AM Go to last post

  8. (SOLVED) Missing Plugin

    I installed the bundle on both PSE8 and PSE10. Today i went to use Simplify and it is not there. 9 of the10 plugins are listed. I re-downloaded...

    Started by Sue, 12-18-2011 07:42 AM
    • Replies: 2
    • Views: 192
    Sue
    12-20-2011 07:13 AM Go to last post

  9. Re-mask problems.

    Since up-grading Lens effects, I have been unable to use Re-mask and just get this message....

    Started by MartinG, 12-18-2011 09:48 AM
    • Replies: 1
    • Views: 123
    Nichole Paschal
    12-19-2011 06:12 PM Go to last post

  10. error code 2004 in light room

    Good Day - After unenstaling fusion express(months ago), i have insalled fusion express2, still with every topaz progra, i try to oper from my...

    Started by urony, 12-18-2011 12:12 PM
    • Replies: 1
    • Views: 111
    Nichole Paschal
    12-19-2011 06:11 PM Go to last post

  11. (SOLVED) Unable to load Image Proc DLL

    Halo, I am receiving this error message when trying to open B&W Effects. Unable to load Image Proc DLL The problem started after I had upgraded...

    Started by joasia, 11-27-2011 11:51 AM
    • Replies: 4
    • Views: 312
    Nichole Paschal
    12-19-2011 05:52 PM Go to last post

  12. Topaz Adjust 5 says it's not installed, but it is

    When I first run TA5 after a shutdown, it loads but reports that the plugin is missing. It then proceeds to load and work just fine. If I cancel out...

    Started by pcohen15, 12-12-2011 08:43 PM
    • Replies: 1
    • Views: 145
    Nichole Paschal
    12-15-2011 04:37 PM Go to last post

  13. ReMask

    I I have dual core G5 IMac two 2 gigs of ram. I am running system 10.5.8 I get the error installation message: "Install Failed: run postflight...

    Started by Gill747, 12-15-2011 03:30 PM
    • Replies: 1
    • Views: 78
    Nichole Paschal
    12-15-2011 04:34 PM Go to last post

  14. (SOLVED) PSE8 Doesn't know Adjust and Simplify are installed. What should I do?

    I've installed Topaz Adjust 4 & Simplify on a new computer, but PSE 8 doesn't list them in the 'Filter' list. Any suggestions?

    Started by James Duke, 12-11-2011 02:16 PM
    • Replies: 3
    • Views: 174
    James Duke
    12-13-2011 10:28 AM Go to last post

  15. Question (IP) Getting the bundle to work with iPhoto and Aperture - Mac Snow Leopard

    Good morning, I have installed all per the instuctions. The bundle works fine with PS5. However, with iPhoto and Aperture the message gives a...

    Started by Bermuda_rower, 02-28-2011 09:26 AM
    2 Pages •
    1 2
    • Replies: 11
    • Views: 847
    Bermuda_rower
    12-12-2011 08:09 PM Go to last post

  16. (SOLVED) Fusion won't install on new MacBook

    Hi all, Got a new MacBook yesterday, and re-installed my beloved Aperture and vaults. Downloaded a new Topaz bundle and fusion and tried to...

    Started by nsurgphoto, 12-11-2011 01:10 PM
    • Replies: 3
    • Views: 164
    Nichole Paschal
    12-12-2011 04:26 PM Go to last post

  17. (IP) Adjust 5 crashing

    I recently purchased the program. I use it as a plugin for cs5 64 and lightroom 3.5 64. When I apply the settings that i selected, I get a message...

    Started by rwolds, 12-09-2011 03:44 PM
    • Replies: 2
    • Views: 143
    Nichole Paschal
    12-12-2011 02:09 PM Go to last post

  18. (IP) register serial number

    I can't register place to serial number ?

    Started by gerald, 12-11-2011 09:42 AM
    • Replies: 1
    • Views: 192
    Nichole Paschal
    12-12-2011 02:05 PM Go to last post

  19. Remask 3 not called when included in a new PhotoShop action

    Hello! I've been using Topaz Labs products for quite awhile now and ReMask is an integral part of my workflow for my business. I recently...

    Started by spacetoast, 10-17-2011 03:17 PM
    • Replies: 3
    • Views: 320
    spacetoast
    12-07-2011 04:55 PM Go to last post

  20. (IP) Infocus + SmartObject = mess

    Running the x64 Windows 7 version of Infocus on a Smartobject (Raw) layer. All looks OK within the plugin, but when returning to Photoshop CS5 x64...

    Started by jrp, 12-06-2011 02:01 PM
    • Replies: 2
    • Views: 142
    jrp
    12-07-2011 12:46 PM Go to last post

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