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Forum: Product Technical Support

Resolve error messages, strange behaviors, and other technical gremlins in Topaz products.

  1. Red face Sticky Thread Sticky: Wacom Tablet Compatibility Problem Fix - Download Links

    Hi Everybody, The following links are provided for those individuals who are having compatibility issues between their Wacom tablet and Topaz...

    Started by Albert Yang, 11-23-2010 02:01 PM
    6 Pages
    1 2 3 ... 6
    • Replies: 55
    • Views: 4,576
    01-30-2012 09:39 AM Go to last post
  2. Sticky Thread Sticky: Are you a Mac 10.6.3 (Snow Leopard) user experiencing crashes in CS5 ?

    If you are a Mac 10.6.3 user and are experiencing crashes with Topaz, your other plug-ins then please download and install the new 10.6.4 update from...

    Started by Ashley Robinson, 06-22-2010 08:00 AM
    • Replies: 0
    • Views: 1,000
    06-22-2010 08:00 AM Go to last post
  3. Exclamation Sticky Thread Sticky: Submitting Technical Support Requests (Guide)

    We are always happy to assist you with any technical support questions or concerns that you have. In order to help us help you as soon as possible,...

    Started by Ashley Robinson, 03-30-2010 10:00 AM
    • Replies: 0
    • Views: 1,455
    03-30-2010 10:00 AM Go to last post
  1. Wacom fix version for B&W Effects?

    Hi, I am having the usual Topaz plugin issues with my Wacom tablet using B&W Effects. Is there a Wacom fix version?

    Started by wjax, 08-30-2011 04:29 PM
    • Replies: 4
    • Views: 322
    08-31-2011 04:42 PM Go to last post
  2. [B&W] Moving around doesnt work when zoomed

    Just bought the new black and white plugin but unfortunately I cannot drag the picture around when I zoomed the image. Is that a feature you did not...

    Started by raphael.wildhaber, 08-31-2011 02:01 PM
    • Replies: 0
    • Views: 162
    08-31-2011 02:01 PM Go to last post
  3. Question problem with Topaz Clean

    hi i have a problem with Topaz Clean i can't use it , everytime i try to use it this message come up ...

    Started by b2st, 08-23-2011 10:03 PM
    • Replies: 1
    • Views: 271
    08-31-2011 11:34 AM Go to last post
  4. (IP) Clean 3 unable to process images over 200MB? (Win7 PS CS5 x64)

    I'm trying to run clean 3 from Windows 7 x64, Photoshop CS5 x64 on a 11000x3421 image (~215MB) and clean runs successfully but returns a completely...

    Started by foundation, 08-19-2011 12:03 AM
    • Replies: 2
    • Views: 305
    08-23-2011 09:37 AM Go to last post
  5. (IP) preview not the same as actual

    My preview in Simplify 3 is perfect....but what happens in PS5 is not the same...any ideas? Using Edges only, ones that come up do not cover the same...

    Started by Emmarose, 08-23-2011 08:01 AM
    • Replies: 1
    • Views: 175
    08-23-2011 09:20 AM Go to last post
  6. (IP) preview thumbnails not working

    I have the Topaz Bundle on PC, Windows Vista. Thumbnail used to show a preview of presets on mouse over, now nothing is happening unless I click to...

    Started by Emmarose, 08-22-2011 06:39 AM
    • Replies: 1
    • Views: 199
    08-23-2011 09:18 AM Go to last post
  7. (SOLVED) ReMask 3.2.1 Strange Behavior

    I just upgraded from ReMask 3.2.0 to 3.2.1 and I am experiencing some strange behavior when using the plug-in in PSE9. It works fine in PSP X2...

    Started by KittyMom, 08-15-2011 11:05 AM
    • Replies: 3
    • Views: 450
    08-17-2011 11:47 AM Go to last post
  8. Adjustment sliders not working

    I have downloaded the topaz bundle into my CS5 on my mac which runs 10.6.8. When I want to do adjustments in topaz the sliders do not work in...

    Started by Sandra, 08-12-2011 01:43 AM
    • Replies: 1
    • Views: 253
    08-12-2011 03:09 PM Go to last post
  9. cannot install topaz adjust

    When trying to install a purchased version of 'Adjust' I get the following error message Nothing installs. I have Windows 7 64 bit and Photoshop...

    Started by JimI, 08-12-2011 01:58 AM
    • Replies: 1
    • Views: 418
    08-12-2011 02:22 PM Go to last post
  10. settings info

    Is there a way to go back to a photo that you have run through a Topaz filter and find out what settings you applied? Thank Mike

    Started by brownbag39, 08-11-2011 10:09 AM
    • Replies: 1
    • Views: 196
    08-11-2011 12:10 PM Go to last post
  11. Bluetooth Com6 error - Permissions?

    Hello, I have installed to Topaz SigPlus software on our computer, along with the Bluetooth dongle and Bluetooth signature pad. Everything is...

    Started by ITGuy1024, 08-08-2011 09:59 AM
    • Replies: 1
    • Views: 234
    08-08-2011 12:20 PM Go to last post
  12. Question (IP) Topaz Adjust

    I just went to do some work on a photo and my Topaz Adjust presets are all gone .. the whole preset area is empty! I checked in my program files and...

    Started by Abby A, 07-24-2011 09:58 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 951
    08-03-2011 10:03 PM Go to last post
  13. Cannot Compute Error

    I just downloaded the trial version. I have been following the tutorial on how to mask etc. however, after I have masked what I want and don't want,...

    Started by Kimber, 08-01-2011 07:28 PM
    • Replies: 3
    • Views: 385
    08-03-2011 12:00 PM Go to last post
  14. (IP) ReMask 3 suddenly stopped working

    I depend on ReMask 3 almost daily as I do a lot of animal photography. It worked fine for the first image of my session, then when I carefully...

    Started by kestrel, 07-31-2011 06:48 PM
    • Replies: 1
    • Views: 599
    08-01-2011 06:19 PM Go to last post
  15. (IP) a problem in the installation of the topaz

    hi everybody .. I hope you are all right 8D before a while a was using topaz vivacity in photoshop cs5 on a 32bit system and i did not face any...

    Started by Barcelona Style, 08-01-2011 10:53 AM
    • Replies: 1
    • Views: 348
    08-01-2011 06:15 PM Go to last post
  16. (SOLVED) Just purchased bundle. Unable to access after installing.

    Seems to be a common problem on this forum. I have Windows 7, 64 bit. Photoshop CS3. I've installed numerous times, using different links. Tried...

    Started by Dawn, 07-29-2011 06:58 PM
    • Replies: 1
    • Views: 312
    07-29-2011 08:00 PM Go to last post
  17. (IP) Moving from PSE9 to CS5

    I just installed CS5 but none of my Topaz plugins show up under the filters. I have the entire suite which have been running fine under PSE9 and...

    Started by thenewfishdog37, 03-16-2011 04:49 PM
    • Replies: 2
    • Views: 522
    07-28-2011 12:35 AM Go to last post
  18. (SOLVED) PS CS5 64 bit missing plug-ins - do they exist?

    Only Denoise 4, Lens Effects and Remask 3 filters show up in 64 bit PS CS5 after a bundle install while all are present in 32 bit. If you look in the...

    Started by slselwyn, 05-29-2011 01:19 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 1,461
    07-26-2011 01:20 PM Go to last post
  19. Thumbs down (IP) ReMask 3.2 Still Broken

    I'm not sure what the challenge is for Topaz, Adobe seems to get it with their Refine Edge tool. The latest version of ReMask 3.2.0 still doesn't...

    Started by JBP, 06-09-2011 04:27 PM
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,692
    07-26-2011 03:26 AM Go to last post
  20. Probably me doing something wrong.

    I recently got your bundle software but have since had to do a system recover. I've downloaded the bundle again but it doesn't accept my access code....

    Started by MartinG, 07-24-2011 10:32 AM
    • Replies: 4
    • Views: 332
    07-25-2011 02:10 PM Go to last post

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