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Forum: Topaz Customer Service

Resolve customer support issues like refund requests or license key issues.

  1. Sticky Thread Sticky: Customer & Technical Support Update

    Hi Guys, I want to apologize for the delay in responses. We are incorporating new resources for customer and technical support, which will allow...

    Started by Ashley Robinson, 06-24-2010 10:25 AM
    • Replies: 0
    • Views: 622
    Ashley Robinson
    06-24-2010 10:25 AM Go to last post

  2. Exclamation Sticky Thread Sticky: Submitting Customer Support Requests

    If you have a general customer support question that you need our assistance with then please feel free to post it here in the Customer Support Forum...

    Started by Ashley Robinson, 03-30-2010 10:25 AM
    1 Attachment(s)
    • Replies: 0
    • Views: 4,120
    Ashley Robinson
    03-30-2010 10:25 AM Go to last post

  1. Purchased bundle, product key works on all except lens effects.

    I purchased the bundled software and all of the plug-ins work great, but when I try to use lens effects, it says the product key is invalid, please...

    Started by artofgregory, 02-03-2012 04:49 PM
    • Replies: 1
    • Views: 40
    Nichole Paschal
    02-06-2012 03:26 PM Go to last post

  2. Can't purchase Star Effects

    Thought I'd purchase Star Effects without the trial because I have the bundle with BWE and know Topaz is good stuff. I couldn't complete the...

    Started by Lorey, 02-04-2012 10:20 PM
    • Replies: 2
    • Views: 60
    Nichole Paschal
    02-06-2012 02:59 PM Go to last post

  3. Changelogs forum section

    Hi, I appreciate the creation of the Changelogs forum section which was an old request. Thanks. However, if it remains empty, there's no big...

    Started by Samoreen, 02-06-2012 06:51 AM
    • Replies: 0
    • Views: 26
    Samoreen
    02-06-2012 06:51 AM Go to last post

  4. need a key for a bundle i purchased years ago

    Hi, I purchased a bundle several years ago & had a computer crash. When i ask for my keys, the key for the older bundle is not being emailed to me....

    Started by shopgirl, 02-03-2012 03:47 PM
    • Replies: 4
    • Views: 52
    shopgirl
    02-03-2012 05:36 PM Go to last post

  5. trial key for star effects

    I have twice requested the trial key, no luck yet.

    Started by tennie, 01-28-2012 07:10 AM
    • Replies: 4
    • Views: 121
    tennie
    01-31-2012 01:27 PM Go to last post

  6. (SOLVED) Still having problems with purchases.

    I decided to take advantage of the discount on the bundle upgrade yesterday, but still had issues with the process. Fortunately this time I was...

    Started by Wildrover, 12-28-2011 08:47 AM
    • Replies: 4
    • Views: 167
    Nichole Paschal
    01-31-2012 01:10 PM Go to last post

  7. Discount code not applied to final bill with Lens Effects purchase.

    Hi. I'm posting here as I haven't had a reply to my direct support request last Friday. I purchased Lens Effects using the discount code that I...

    Started by Wildrover, 12-13-2011 08:20 AM
    • Replies: 2
    • Views: 160
    Nichole Paschal
    12-15-2011 11:35 AM Go to last post

  8. Purchased Software at Kelby Seminar in Seattle and product key not working

    Hello, I sent an e-mail to the help support but have nor reiceved a response. I followed the directions on the DVD case and when i enter the 13...

    Started by buckster, 11-30-2011 02:17 PM
    • Replies: 1
    • Views: 264
    Nichole Paschal
    12-01-2011 02:00 PM Go to last post

  9. Key doesnt work

    I bought a copy of adjust4 from amazon the adjust key in the registration card has letters as well as numbers and the program will not accept letters...

    Started by flnelson210, 11-25-2011 10:23 AM
    • Replies: 1
    • Views: 169
    Nichole Paschal
    11-28-2011 05:21 PM Go to last post

  10. Upgrade from multiple plug-ins?

    Hi guys You've probably been asked this before but I haven't tracked down the answer, so here goes... Your upgrade prices only refer to prices for...

    Started by JonH27, 11-22-2011 02:54 AM
    • Replies: 2
    • Views: 168
    JonH27
    11-22-2011 02:03 PM Go to last post

  11. Opening clean in lightroom and simplify in elements 8

    I have down loaded both files plus Topaz fusion express 2 for lightroom . I have obtained a trial licence key but cannot find the file to open and...

    Started by JIME, 11-21-2011 11:07 AM
    • Replies: 1
    • Views: 129
    Nichole Paschal
    11-22-2011 10:53 AM Go to last post

  12. Product history

    Hi, I guess others have already posted a similar request but it would be nice to have for each product a change history published on this site....

    Started by Samoreen, 04-24-2011 07:25 AM
    • Replies: 2
    • Views: 402
    Samoreen
    11-19-2011 05:55 AM Go to last post

  13. Old license key doesn't work

    My original license key for Simplify3 doesn't work. I only recently was able to access my earlier computer plug-ins for Elements - and find that...

    Started by greymax, 10-30-2011 02:07 PM
    • Replies: 1
    • Views: 335
    Nichole Paschal
    10-31-2011 06:04 PM Go to last post

  14. Country List in the shopping areas

    Hi there, please check out this post in the flickr group. Find a more complete list of countries attached.

    Started by Ablichter, 09-02-2011 02:31 PM
    1 Attachment(s)
    • Replies: 0
    • Views: 202
    Ablichter
    09-02-2011 02:31 PM Go to last post

  15. Cannot register for Webinar ??

    Hi, Anyone tried registering for the new B&W Webinar ?? Every time I try it - it tells me that it cannot find the meeting ?? First one was for today...

    Started by zorpie, 08-26-2011 03:19 AM
    • Replies: 4
    • Views: 276
    randoo53
    08-27-2011 07:21 PM Go to last post

  16. Windows7 64bit is creating problem?

    This is one of frequently asked questions, but cannot solve my problem. Situation is like this. PC was broken and I bought a new PC running with...

    Started by shiros1950, 08-14-2011 03:08 PM
    • Replies: 2
    • Views: 289
    Nichole Paschal
    08-16-2011 09:23 AM Go to last post

  17. Unhappy I need a license key

    Hello all :ninja: I want to get a license key how to get it please help :angel:

    Started by TAM, 08-12-2011 11:39 PM
    • Replies: 3
    • Views: 385
    Nichole Paschal
    08-13-2011 04:09 PM Go to last post

  18. Thumbs up (SOLVED) Need product key

    I had a trial version of the Photoshop Bundle and used the 30-day key. I have since purchased the products and now I'm told my 30 day trial is ended...

    Started by janetsgirl, 04-02-2010 10:51 PM
    52 Pages •
    1 2 3 ... 52
    • Replies: 512
    • Views: 20,634
    Nichole Paschal
    08-13-2011 04:05 PM Go to last post

  19. Unhappy A 30 days trial license key for topaz adjust and lenseffects

    Hi, I would like to get the license key for topaz adjust and lenseffects. I already sent my email address for the mail of the 30-day trial...

    Started by TAM, 08-12-2011 06:35 AM
    • Replies: 3
    • Views: 462
    TAM
    08-12-2011 11:27 PM Go to last post

  20. Bundle update

    About a year ago I purchased the Topaz Photoshop Bundle. Since then there have been updates and added products such as InFocus that I would like to...

    Started by 2ndLook, 08-11-2011 01:30 PM
    • Replies: 2
    • Views: 330
    2ndLook
    08-11-2011 09:38 PM Go to last post

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