(IP) Error when using Denoise

[kazinoc]

i was working in Denoise and it worked fine then about 15 minutes later i went back to it and now i get the following error and it will not open- error- cannot read common runtime path registry. Please contact Topaz Labs. So, im contacting you What do i need to do to fix this problem, I have had it for about a month now and it was working just great then all of the sudden this happened. I recently upgraded from Elements 8 to Photoshop CS5 extended. I received instructions from this site on how to move the plug ins from Elements to CS5, i followed those directions and all of my plug in worked just fine until now. I am using windows 7, 64 bit. Photoshop CS5 extended-32bit ( i think) Thats all foreign to me, have no idea what that means. Please help! Thank you very much. PS. I am trying this on a 4x6 image, and tried multiple times with other images and same error code. i am using the newest version of Denoise, just purchased it approx,. 1 month ago in with the current "special" that is going on for the bundle. Hope that helps.

[Ashley Robinson]

Hi Kazinoc,

Thanks for your message. I am happy to assist you with this issue.

Please see the solution here.

Please let me know if you have any other questions.