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We always try to answer your question or problem on the very first email. To help us do this, please provide as much information as you can about the problem when contacting us, including operating system and system specs. If possible, include a screenshot of any applicable error messages or any problems you encounter. This will help us help you quicker.

If you have purchased the software, please use the registered email address to send inquiries if possible.

Our business hours are 8:30AM - 5:30PM CST Mon-Fri, but you can send us a message whenever you like. Please allow one business day for a response, but for most issues we reply much quicker than that.